Frequently Asked Questions

Start as early as you can — ideally three to six months before your move, and longer for strict destinations. Some countries require a rabies antibody (titer) blood test followed by a waiting period of up to 180 days, so early planning protects your travel dates. We map the full timeline for your specific route at the quote stage.

Most destinations require an up-to-date rabies vaccination, a government-endorsed health certificate issued by a licensed vet within a set window before travel, and often an import permit and microchip. Exact requirements vary by country and species, and we prepare and check every document for your route before departure.

Yes. Pets travel in a dedicated, temperature-controlled and pressurised section of the aircraft — the same environmental conditions as the cabin. We book pet-friendly airlines, use IATA-compliant crates, and coordinate handling so your pet is among the last loaded and first unloaded.

Generally no. Most airlines and veterinarians advise against sedation because it can affect breathing, balance and temperature regulation at altitude. Calm crate familiarisation in the weeks before travel is far safer, and we guide you through it.

Pets must travel in a sturdy, IATA-approved crate that lets them stand, turn around and lie down comfortably, with secure ventilation, water access and no wheels. We help you choose and correctly size the right crate, and supply one if needed.

Cost depends on your pet’s size and weight, the route, airline, crate, and any vet, permit or quarantine fees. We always provide an itemised quote that breaks down every charge so there are no surprises — ask us for a tailored estimate.

Yes. We plan the most direct routing available and, where layovers are unavoidable, use airports with animal care facilities and trusted ground handlers. Your pet has access to water throughout, and we monitor each leg of the journey.

Sometimes. Small animals of similar size who are used to each other may share a crate where airline and destination rules allow, but larger or adult animals usually travel separately for safety. We confirm what’s permitted for your pets and route before booking.

Yes. Flat-faced breeds such as Bulldogs, Pugs and Persian cats can be more sensitive to heat and breathing stress, so some airlines restrict or refuse them. We work with carriers and routings that accept these breeds and take extra precautions to keep them safe.

It depends entirely on the destination and whether all entry requirements are met. Many countries waive quarantine when paperwork and titer timelines are completed correctly, while others require a fixed stay. We tell you upfront exactly what applies to your route.

Absolutely. Every booking comes with a unique tracking code you can follow on our website, and our team provides updates at key milestones — departure, transit and arrival — so you always know where your pet is.

On arrival we manage customs clearance and collection, then either reunite your pet with you at the airport or deliver door-to-door, depending on the service you choose. You’ll receive confirmation the moment your pet is safely handed over.